For small business the idea of hiring a receptionist is not always possible, and there are a number of reasons why this is the case. With this being said however, the hiring of a receptionist service could actually be the idea option for small businesses, and there is a wealth of benefits which they can count on should they decide to do this.
Knowing which areas of the business to outsource is not easy, but if you are able to plan well and invest your money where it matters then you can add great value to the business through outsourcing. With this in mind, here is why using a receptionist service could be a very smart move for your company.
First Impression, Professional
When clients and customers contact you, there is but one chance to make a great first impression. If that impression is someone who is untrained, answering the call whilst busy doing something else, you are not exactly going to be able to ooze the professionalism which you perhaps would like. In contrast however, having a well trained receptionist answering that call is going to let people know that you are indeed professional, and that is going to make a big difference to your overall reputation.
Efficiency in the Workplace
If you are running a small business with multiple departments then your staff do not have time to get derailed with calls from the outside which may not even be for them. Just think about how many minutes of work which that will lose you, each and every day. The distraction of a phone call, even a short one, can put someone out of their stride for minutes and over the year those minuets add up. A receptionist service can do away with this entirely and they will ensure that the call goes to the right place first time, ensuring that your staff can remain focused and productive with what they are supposed to be doing.
There is a he rang of ways as to how this is actually going to save you money, despite what you may think about the cost of the service. Firstly there is the example of productivity which we have just discussed, and that will significantly improve your chances of getting more from your staff, thus making your money work harder. Not only this but receptionist services can be in operation for as long as you want, which means that you can still attend customers after closing time. This is not only going to help your standing but it will also help you to avoid lost sales in the future. And finally you can count on no more missed messages, and no more missed opportunities, which is a surefire way to make as much money as there is to be made.
This may seem like a spend, but the reality is that with a receptionist service you will find an investment opportunity which will put money back into your pocket.